Netcare 911’s 24-hour national emergency operation centre (EOC) is the nerve centre of our business. Based at our head office in Midrand, Gauteng, the EOC provides a single point of access to the full range of pre-hospital medical assistance services offered by Netcare 911 as well as to the other healthcare services offered by the Netcare Group, including its extensive network of Netcare hospitals in South Africa.
This seamless service delivery to the South African public,
medical scheme members, corporate clients, South Africans travelling abroad and
visitors to South Africa and Africa as well as to people living on the African
continent and rim countries, is achieved through a close working relationship
between client services, jet air ambulance and helicopter emergency medical services,
a global network of associated service providers and Netcare’s in-hospital case
The EOC receives an average of 55 000 national and international calls per month. These calls are for emergency medical evacuations either by road or air, inter-hospital transfers, medical advice offered by registered nurses through Netcare 911’s Health-on-Line service and general enquiries. An average of 12 000 cases are processed and provided with assistance monthly.